Effective Date: 25 August 2025

Welcome to Lozoma. These Terms and Conditions (“Terms”) govern your use of our website (www.lozoma.co.uk), your purchase of our skincare and beauty products, your engagement with our customer service channels, and any promotional activities we may offer from time to time. By accessing, browsing, or using our website in any way, you agree to comply with and be bound by these Terms. If you do not agree with any part of these Terms, please refrain from using our website and services.

1. About Lozoma

Lozoma is a luxury skincare and beauty brand proudly based in the United Kingdom. We offer a curated collection of clean, high-performance skincare solutions designed to elevate your self-care ritual and boost your skin confidence. Our products are distributed through our official website, verified third-party marketplaces such as Amazon and TikTok Shop, and approved retail affiliates. We strive to ensure that every product reflects the quality, transparency, and sophistication that define the Lozoma brand.

Our mission is to empower individuals to care for their skin with trust and simplicity while maintaining a commitment to safety, elegance, and innovation in beauty.

2. Eligibility

By accessing or purchasing from our website, you confirm and represent that:

  • You are at least 18 years of age, or you have the explicit consent of a parent or legal guardian.
  • You have the legal capacity and authority to enter into a binding contract under UK law.
  • You are using the website for personal use and not on behalf of any commercial entity unless explicitly approved by Lozoma in writing.
  • You will provide accurate and truthful information throughout your interactions with Lozoma.

We reserve the right to deny or revoke access to any user who violates these conditions.

3. Orders & Acceptance

  • All product orders are subject to stock availability, verification of payment, and acceptance by Lozoma.
  • You will receive an automated email upon placing an order, confirming receipt. This email does not constitute final acceptance or confirmation of shipping.
  • We may cancel or decline an order for reasons such as suspected fraudulent activity, pricing errors, shipping restrictions, or product availability.
  • In case your order is cancelled after payment, you will receive a full refund to your original payment method.
  • Bulk orders or those exceeding normal quantities may require additional verification and may be subject to limitations.

4. Pricing and Payment

  • All prices listed on our website are in British Pounds (GBP) and include applicable VAT unless otherwise specified.
  • We reserve the right to modify pricing, promotional offers, or product listings at any time without prior notice.
  • Accepted payment methods include Visa, Mastercard, PayPal, Apple Pay, Klarna, and other secure checkout options as displayed at checkout.
  • Promotional codes, gift cards, and discount vouchers must be applied at checkout and cannot be added retroactively.
  • Full payment must be completed for an order to be processed and dispatched.

5. Shipping & Delivery

  • We currently offer standard and express delivery services across the United Kingdom, with international delivery available to select countries.
  • Estimated delivery timeframes and costs are displayed at checkout and are based on your selected shipping method and location.
  • Delays may occur due to unforeseen circumstances such as weather disruptions, courier delays, customs inspections, or peak seasons.
  • Customers are responsible for providing accurate shipping information. Lozoma will not be held liable for packages lost due to incorrect addresses.
  • International customers are responsible for customs fees, import taxes, and other relevant charges not included in our product or shipping prices.

6. Returns & Refunds

We want you to be satisfied with every Lozoma purchase. Our returns policy is designed to be fair, simple, and customer-friendly.

  • You may return eligible items within 15 calendar days of receiving your order, provided the items are unused, unopened, and in their original condition and packaging.
  • Items such as personalised or limited-edition collections may not be eligible for return unless faulty.
  • To initiate a return, contact info@lozoma.co.uk with your order number and reason for the return. We will guide you through the return process.
  • Return shipping costs are the responsibility of the customer unless the product is deemed faulty or incorrect.
  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be processed within 7–10 business days and credited to your original payment method.

7. Product Information & Disclaimer

  • All products displayed on our website are intended for informational and cosmetic use only. They are not intended to diagnose, treat, cure, or prevent any medical condition.
  • Ingredients and usage instructions are provided clearly on our packaging and online listings. Please read all product labels before use.
  • Always conduct a patch test prior to full application, especially if you have sensitive skin or a history of allergic reactions.
  • Individual results may vary based on personal skin conditions, genetics, lifestyle, and usage consistency.
  • Lozoma is not responsible for adverse skin reactions or allergies that arise from the use or misuse of our products.

8. Intellectual Property

  • All intellectual property on our website, including but not limited to trademarks, product images, packaging designs, written content, videos, and logos, is the property of Lozoma LTD.
  • Use of our content for any commercial, promotional, or distribution purpose without prior written consent is strictly prohibited.
  • Customers and website visitors may not reverse-engineer, replicate, or otherwise exploit our product formulas or design elements.

9. User Conduct

Users must agree not to engage in any of the following while using our website or social platforms:

  • Uploading, posting, or transmitting any material that is harmful, defamatory, discriminatory, unlawful, or infringes upon the rights of others.
  • Misrepresenting your identity or impersonating any other person or entity.
  • Attempting to gain unauthorised access to the site’s backend systems, servers, or databases.
  • Using automated bots, scrapers, or crawlers without permission.
  • Interfering with the functionality, security, or availability of the Lozoma platform.

10. Privacy Policy

Your trust matters to us. Our Privacy Policy explains how we handle your personal data, including what we collect, how it’s used, stored, and protected.

  • By using our website, you consent to our collection and use of personal information as outlined in our Privacy Policy.
  • Our full Privacy Policy can be found at www.lozoma.co.uk/privacy-policy. Please review it carefully before continuing to use our services.
  • We do not sell your personal data to third parties and implement industry-standard safeguards to protect your information.

11. Limitation of Liability

To the fullest extent allowed under applicable law:

  • Lozoma shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from your use of our website or products.
  • This includes, but is not limited to, damages for loss of profits, goodwill, use, data, or other intangible losses.
  • Our total liability for any claim shall not exceed the total amount you paid for the product involved in the claim.
  • Some jurisdictions do not allow limitations on implied warranties or the exclusion of certain damages. In such cases, some of the above disclaimers may not apply to you.

12. Governing Law & Jurisdiction

These Terms and any disputes arising from them shall be governed by and construed in accordance with the laws of England and Wales.

  • Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
  • If any provision in these Terms is found to be unenforceable or invalid under applicable law, it shall not affect the validity of the remaining Terms.

13. Product Disclaimer & Medical Responsibility

While Lozoma is committed to creating clean, skin-friendly formulations suitable for a wide range of skin types, every skin is unique. Therefore, we provide the following important notice:

  • Most of our products are formulated to suit all skin types, including sensitive skin, but we strongly recommend that you carefully review the product descriptions, ingredient lists, and usage instructions before applying any product.
  • If you have known allergies, pre-existing skin conditions, or are under dermatological treatment, please consult a qualified healthcare provider before using any Lozoma product.
  • A patch test should always be conducted 24 hours prior to full application to ensure your skin does not react adversely.
  • Lozoma LTD is not liable for any individual reaction to any particular ingredient. It is the responsibility of the user to ensure they are not allergic to any component.
  • In case of irritation, discontinue use immediately and consult a medical professional.
  • Information provided on our website or marketing material is for general informational purposes only and should not be taken as medical advice.

By purchasing and using our products, you acknowledge and accept that you are doing so at your own discretion and responsibility.

14. Changes to Terms

Lozoma may revise these Terms from time to time at its sole discretion.

  • Changes may reflect updates in our services, legal requirements, or business operations.
  • When we make significant changes, we will update the “Effective Date” at the top of this page and may notify users via email or website announcement.
  • Continued use of the website following any changes indicates your acceptance of the revised Terms.

15. Contact Information

If you have any questions, feedback, or need assistance related to our Terms and Conditions, please feel free to contact us:

  • Email: info@lozoma.co.uk
  • Registered Office: 235 Lakey Lane, Birmingham, England, B28 8QT.
  • Social: @lozomaltd across all major platforms.

We appreciate your trust in Lozoma and look forward to being part of your skincare journey.

Glow with confidence.