Privacy Policy

Last updated: 01-Aug-2025

At Lozoma, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you visit or make a purchase from Lozoma.co.uk.

1. Who We Are

Lozoma is a beauty brand based in the United Kingdom, specialising in high-quality skincare, hair care, body care, and beauty products. When we refer to “we”, “our” or “us” in this policy, we mean Lozoma.

Our registered business address is:

Lozoma LTD

235 Lakey Lane, Birmingham, England, B28 8QT

United Kingdom

If you have any questions about this policy or how we use your data, please contact us at:

Email: Info@lozoma.co.uk

WhatsApp: 07312126107

2. Information We Collect

We collect different types of personal data when you interact with our website, including:

Personal details: such as your name, email address, phone number, and billing/delivery address.
Payment information: processed securely via our payment providers; we do not store full card details.
Account information: including login credentials and purchase history, if you create an account.
Website usage data: such as IP address, browser type, device information, and pages visited.
Marketing preferences: including your subscription to our newsletters and promotional offers.

3. How We Use Your Information

We use your data to:

Process and deliver your orders.
Communicate with you about your purchase, including order confirmations and delivery updates.
Provide customer service and respond to your enquiries.
Improve our website, products, and services.
Send you marketing communications (only if you have opted in).
Comply with legal and regulatory requirements.

4. Legal Basis for Processing Your Data

We process your personal information under the following legal bases:

Contract: when processing your order.
Consent: when you opt-in to receive marketing emails.
Legal obligation: when we are required to keep certain records for tax or regulatory purposes.
Legitimate interest: to improve our services and prevent fraud.

5. Sharing Your Information

We only share your data with trusted third parties when necessary to fulfil our services, such as:

Payment processors (e.g., Stripe, PayPal).
Delivery and courier companies.
IT and website hosting providers.
Marketing platforms (if you have opted in).

We never sell your personal data to third parties.

6. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law.

7. Your Rights

Under UK GDPR, you have the right to:

Access the personal data we hold about you.
Request corrections to inaccurate or incomplete information.
Request deletion of your personal data (subject to certain legal obligations).
Withdraw consent for marketing communications.
Request a copy of your data in a portable format.

To exercise your rights, contact us at info@lozoma.co.uk.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve your browsing experience, analyse website traffic, and personalise content.

You can manage or disable cookies in your browser settings, but please note that some features of our site may not function properly without them.

9. Security

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, misuse, or disclosure.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date. We encourage you to review this policy regularly.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us: